Shipping Policy

Important Information

• Free shipping on all orders within Europe
• Order cutoff time: 2:00 PM CET (Central European Time)
• Processing time: 1-3 business days (Monday–Friday)
• Shipping time: 4-8 business days (Monday–Friday)
• Total delivery time: 5-11 business days from order placement

Our Order Process
If you place an order before 2:00 PM CET, we will begin processing it the same day. Once you have placed your order, it immediately enters our system, and you will receive an email confirmation with an overview of your order.

It takes us 1-3 business days (Monday–Friday) to process your order. Once we have shipped your order, it takes an additional 4-8 business days (Monday–Friday) to deliver the items.

Shipping is free for all orders delivered within Europe.

Note: Orders placed on weekends or public holidays will be processed on the next business day. Business days are
Monday through Friday, excluding public holich.

Shipping Areas
We currently ship to all countries within Europe, including all European Union member states as well as Norway,
Switzerland, and the United Kingdom. At thisinations outside of Europe. Please note thatdelivery times may vary slightly depending on your country.

Track Your Order
Within 1-3 business days after your order isyour unique tracking number by email or SMS.

Once your order ships, you will receive a shh:

• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your package

Order Cancellation
If you need to make changes or cancel your order, please contact us within 8 hours of placing it. Once the order has
been processed, modifications may not be pos order cancellations and refunds, pleaserefer to our Return & Refund Policy.

Damaged or Wrong Product
We apologize if your product arrived damagedent item than what you ordered.

Please take a photo of the item upon receiptlongchepmdes.shop with your order number, the item you ordered, and a description of the problem. We are committed to finding a quick and appropriate solution for
you.

For damaged or incorrect items, we will prov

• Free replacement shipping
• Full refund if a replacement is not possib
• Prepaid return label for the incorrect or damaged item

For more comprehensive information, please review our complete Return & Refund Policy.

Delayed Orders
If your order is delayed, please wait an addd the maximum estimated delivery time beforecontacting us. If your order still has not arrived, please reach out to our customer service team with your order
number.

Delays may be caused by factors such as sever delays, high-volume periods (such asholidays), customs processing for non-EU countries, or other circumstances beyond our control. We will work with our
shipping partners to resolve any delivery is

Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please:

1. Check with neighbours, family members, or
2. Look around your property for the package
3. Contact the carrier directly using your t
4. If the package still cannot be located, contact us within 7 days of the stated delivery date

We will work with you and the carrier to resolve the issue and may provide a replacement or refund at our discretion.

Shipping Restrictions Some items may be subject to shipping restrir other factors. Any restrictions will beclearly noted on the product page prior to purchase. We reserve the right to use alternative shipping methods for oversized or special items.

Contact Information

For any questions regarding shipping and delivery, please contact us at:

Company Name: Longchepmdes

Customer Support Email: [email protected]

Phone: +1(808)896-3333

Address: 2833 E 49th St Brooklyn, NY 11234